Complexity management and the information omnivores-versus-univores dilemma

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I recently had the opportunity to see the film Sully (2016), which recounts the 2009 emergency landing of a jetliner on New York’s Hudson River. Despite some critical flaws, the film is not only a thrill to watch but also provides much food for thought to those studying infrastructure. Even the flaws are instructive. One of them – certainly the most discussed – regards theĀ portrayal of the National Transportation Safety Board (NTSB) that, as per protocol, investigated the accident. Whether due to Hollywood convention or directorial choice, the NTSB team are neatly cast as the villains, out to get the story’s hero by discrediting his decision-making process.

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